{{oc.data.outages.outageMessage}}

Billing & Online Account Support


Online Ordering FAQs

General

I am not able to get into Online Ordering. Do I need to call?
There may be several reasons why you cannot order online. Some may include your service area, available services, existing account concerns or a pending work order. In order to best serve you, please contact us at 1.800.888.1300.

What’s included in the estimated total? What’s not included?
Your estimated total includes your recurring monthly charges and one-time charges. Please note that your total does not include applicable taxes and fees. Depending on the date of your order, you may also have a partial month’s worth of services which will also appear on your first statement.

A recommendation popped up for me. What if I don’t want to take the recommendation? Why won’t it let me move forward?
As a courtesy to you, the online ordering system does not allow you to pay more for the same set of services. In addition, certain service combinations are ONLY included in packages, so they may not be purchased a la carte. In these situations, the process will only allow you to proceed with the recommended adjustments.

How can I reschedule my install?
If you have already processed your order with a scheduled installation date, you’ll need to contact Customer Service at 1.800.888.1300 to adjust your current scheduled date/time. 

After the technician arrives, how long will it take him/her to install my services?
The scheduled times refer to “arrival” times only. This means the technician may be at the home for several hours after the end of the scheduled time period. The confirmation email that will verify your installation time will also include additional information about arrival and departure times as well as the duration of the install. This email will be sent 24-72 hours after submitting your order.

How can I make changes to a previous order?
Contact Midco Customer Service at 1.800.888.1300.

Cable TV

Why does my price change based on equipment selections?
While equipment is required for the majority of cable services, the option to select which device you'd prefer is available. Upon making those selections, the pricing for services will vary.

Why am I asked if I have an HDTV?
In order to view programming in HD, you need to have an HD signal, an HD television and an HD receiver. In order to have the HD networks added to your account free of charge, you must meet all of the above requirements.

What are HDNets and why do they show up in my shopping cart?
The HD Networks are automatically added to your account if you’ve answered YES to having an HDTV and have selected an HD receiver.

Internet

I’ve heard about another service you offer, Midco Xstream™, is it available in my area?
To see if Midco Xstream is available in your area or to place an order, see midco.com/shop.

I have my own modem, but it’s not in the list I linked to. Can I still use it?
You will need to have a Midco compatible modem in order to receive Midco Broadband services. If your current modem isn’t compatible, Midco offers a variety of modems to lease for a low monthly fee or to purchase.

Why can’t I upgrade my cable modem from standard to wireless online?
In order to minimize delays, modem upgrades are unavailable at this time. This functionality will be available soon. 

Phone

I was told not to disconnect my existing phone service? Won’t I end up paying for two services?
Midco will work with your current provider to disconnect your phone service at the time of activating your new service. In order to ensure that you don’t lose your existing number during a phone transfer, it’s important to keep your existing service until the time of the actual transfer.

Will Midco also contact my current cable and/or Internet provider to disconnect service?
You will be responsible for disconnecting your existing cable and Internet services.

Why does a Customer Service Representative need to contact me about my phone service order?
We are required by law to perform a validation process documenting your consent to switch telephone service providers. As a result, a member of the Customer Service Team will contact you directly to perform this quick and simple verification process.

I don’t want eVOICE. Do I still have to enter an email address?
Please leave the field blank if you do not want to activate eVOICE as part of your voicemail services. To activate it in the future, you will need to contact Customer Service.

I don’t remember what my current directory listing is. I’d like to change it. How do I do that?
At this time, you may change your existing directory listing by contacting Midco Customer Service or by logging into My Account online.

How do I order a single line instead of the package?
To order a single phone line or to select individual phone features, please contact Midco Customer Service.