Billing & Online Account Support

Common Questions

Can I change my TV Everywhere password on the app?

Yes. Follow the easy steps to reset your email password, and you’ll be good to go.


I’m not signed up for My Account yet. Can I sign up with the app?

Yes, you can sign up for My Account through the app. Download the app, and on the log in screen, tap Register Now!


Does the app include any video tutorials?

At this time, we don’t have any video tutorials available for viewing through the app itself. You can view many helpful tutorials and other support information at Midco.com/TechTips.


I’m having trouble with my services. Can I get support with the app?

Yes, you can troubleshoot your services on the app. From the app home screen, tap Support, and you can scroll through many common questions to find the answer to your issue. You can also tap on the Services icon in the navigation, select the service you’re having trouble with, and tap Troubleshoot.


Is there anything on the Midco My Account app for Midco SmartHOME?

If you currently have Midco SmartHOME, you can find support information at Midco.com/Support, or use the Midco SmartHOME app available in the App Store and Google Play Store.


Can I upgrade or downgrade my services via the app?

To upgrade or downgrade your services, log in to Midco.com/MyAccount or call 1.800.888.1300.


Can I shop for new services on the app?

Current customers can shop for new services by logging in to Midco.com/MyAccount or calling 1.800.888.1300. New customers should visit Midco.com/Shop or call 1.800.888.1300.


For additional support, please visit our Frequently Asked Questions and Help.