Home Security Support

Sensors and Detectors

There are multiple types of sensors available with your Midco SmartHOME security system.

  • Door/window sensors monitor the opening and closing of potential entry and exit points for your home.
  • Motion detectors monitor movement within the premises.
  • Carbon monoxide sensors and smoke detectors trigger an alarm if smoke or CO is detected.
  • Flood sensors trigger an alert if water comes in contact with the sensor.
  • Glass break sensors trigger an alarm if glass is broken.

You can use a maximum of 64 security sensors and environmental devices with your home security system. You cannot add or delete security sensors in your security system without a visit from a Midco technician, but you can control how they appear on your touchscreen and online portal.

You can turn a zone off – meaning the zone isn’t monitored when the system is armed. This is useful at times, such as if you’re active in only one area of the house but want the rest of the system to be armed. You can only disable a sensor when the system is disarmed.

Your system will continue to log the activity in zones that are turned off in your Event History. Note: Water sensors and smoke and CO detectors cannot be turned off. 

Using your touchscreen:

  1. Tap the in-home touchscreen.
  2. Disarm the system.
  3. Tap the Security icon on your touchscreen.
  4. Tap the Turn Zone Off button for the zone you want to disable, or Turn Zone On for a disabled zone you want to turn back on.

Using the app:

  1. Log in to the Midco SmartHOME app on your mobile device.
  2. Tap Security from the main screen.
  3. Toggle the sensor you want to change on or off. 

The security system logs events when something occurs at a zone – regardless of whether or not the system is armed.

Using the touchscreen:

  1. Tap the in-home touchscreen.
  2. Tap the Security icon on your touchscreen’s home screen.
  3. Tap the History tab. You will see a list of events that have happened in your home, such as open or closed door or window or motion detection by a camera or sensor.

Using the app:

  1. Log in to the Midco SmartHOME app on your mobile device.
  2. Tap Activity from the main app menu.
  3. Review the activity for you system, or tap Filter and select Zones/Sensors to filter the events to only show ones from your sensors.

Using the online portal:

  1. Log in to Midco.com/SmartHOMEportal.
  2. Under History in the main menu, choose All History to view all activity for the system, or select Zone Activity to view events from your sensors and detectors. 

If you have a lot of sensors, you might have to scroll down to see them all in screens that manage and report on security zones. You can designate more important sensors to always be listed first.

  1. Tap the in-home touchscreen.
  2. Go to Settings, and tap Sensors & Zones and then Change Zone Order.
  3. Move items up or down in your lists. 

Install door and window sensors and/or glass break detectors at every possible location of entry – both upstairs and down.

  1. Avoid mounting glass break detectors in corners, on free-standing posts or pillars, in rooms with noisy equipment (such as air compressors, bells and power tools) and in bathrooms (a slamming toilet seat will fault a glass break detector).
  2. Anticipate traffic patterns when placing motion detectors.
    • The lanes of traffic most used by people in your home are also those most likely to be used by intruders.
    • Foyers, stairways, hallways and entrances are excellent locations for motion detectors.
    • For best coverage, place motion detectors so that the intruder will walk across a detector’s pattern – not directly toward or away from the detector.
    • Motion detectors facing the following could cause false alarms or failures in detection: direct sunlight, cold drafts, windows, uninsulated walls, heat sources such as fireplaces and heating vents, moving objects such as fans, air conditioning vents, glass furniture, and obstructions such as curtains, potted plants, and doors.
  3. Pets can cause special problems for motion detectors. If you have a pet, make sure to install our pet-friendly motion detectors in your home to avoid detecting pets up to 85 pounds.
  • Replace batteries in your smoke and carbon monoxide (CO) detectors at least once a year, and test your detectors at least once a month.
  • Customers are in charge of replacing batteries in their sensors and detectors. Your touchscreen, online portal and app should tell you if a sensor has a low battery. Please replace it in a timely manner to keep your system operating as it should.