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Internet Support


I cannot get on the Internet, and the 'Online' connection light on the front of my modem is flashing.

The first thing you need to do is reboot your modem by unplugging the power from the back of the modem. Leave it unplugged for about 10 seconds then plug it back in. Unplug the network cable and plug it in again, ensuring there is a solid connection. Wait up to 15 minutes for the Online light to turn solid and then reboot your computer. If you cannot get a connection or you notice that you have to reboot the modem quite often, please contact our Technical Support Team via phone so we can make sure your modem is functioning properly.