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Phone Support


How do I use my voicemail?

Accessing your main menu from your own phone:

  1. Dial 611 and follow the prompts. (Your 10-digit mailbox number is your area code + phone number.) If auto login is on, then skip to steps 2 and 3.
  2. Press #.
  3. If requested, enter your password, then #. (Your default password is 0000.)

Accessing your main menu from another phone:

  1. Dial 1.877.700.2224 and follow the prompts. (Your 10-digit mailbox number is your area code + phone number.)
  2. If requested, enter your password, then #. (Your default password is 0000.)

Main Menu Options

  • Press 1 to retrieve messages.
  • Press 7 to hear current date and time.
  • Press 9 for your mailbox setup menu.

Mailbox Setup Menu Options Available in the Setup Menu

  • Press 1 for greeting options.
  • Press 2 to change password.
  • Press 4 to enable/disable auto login.
  • Press 8 to record your name.
  • Press * to return to the main menu.

Greeting Options

Press 1 from the setup menu.

  • Press 1 to listen to your greeting.
  • Press 2 to record greeting.
  • Press 3 to delete greeting.
  • Press * to return to the Setup Menu.

Changing your password: 

Press 2 from setup menu.

  1. Enter your new password, followed by #. (Your password can be up to 16 digits long. Be sure to remember your new password for future reference.)
  2. Re-enter your new password to verify it.

Retrieving messages:

  • Press 1 to go to new messages.
  • Press 2 to go to saved messages.
  • Press * to return to the main menu.

While listening to messages, you can:

  • Press 1 to play message.
  • Press 2 to save message and go to next one.
  • Press 3 to delete message and go to next one.
  • Press 4 to save message as new.
  • Press 7 to back up three seconds.
  • Press 8 to pause/continue message.
  • Press 9 to go forward three seconds.
  • Press * to return to the main menu.