Customer Support

Service-Impacting Events

From time-to-time, we experience both planned and unexpected events that interrupt Midco services. When maintenance and upgrades are scheduled, we’ll contact you by mail or email ahead of time so you can plan for the event.

At times, outages are outside our control. We take each incident seriously – whether it’s a third-party disruption of our service, severe weather, accident or another cause. We are committed to addressing outages swiftly so we can restore services to your home or business as soon as possible.

Is your service currently down? Enter your address below to find out why.