Midco Ranked #1 in Residential Internet Service Satisfaction in North Central Region
October 13, 2022 – Sioux Falls, SD: Midco, the leading provider of reliable, high-speed internet, was named the best in the North Central region in the J.D. Power 2022 Residential Internet Service Satisfaction Study.
“Our customers are at the heart of everything we do. Their wants, needs and preferences help us understand how we can best serve them,” said Sr. Customer Experience Manager Noelle Tieszen. “They hold us accountable and tell us when they expect more. They also applaud us when we exceed their expectations. This award is a really cool testament to that.”
“Our field technicians take their jobs very seriously. They know how much our customers depend on our services to work from home, learn online, connect with their loved ones and sometimes escape their daily reality,” said VP of Field Operations Steve Mattern. “Reliable, fast internet is more important than ever before, and we don’t take providing it lightly.”
“Quality and speed are essential when it comes to internet,” said VP of Network Engineering Pao Lo. “Year after year, we invest in our network to make sure its performance and reliability are second to none.”
Understanding the increased need for internet as well as heightened customer expectations, Midco is committed to taking its products and services to the next level.
Fiber Forward: Midco is leaping ahead with Fiber Forward, an expansive investment that uses the company’s robust fiber network and next gen fiber tech to bring 10 Gig (10G) speeds to the region. Fiber Forward increases economic development, education and quality of life in our communities.
10G: In partnership with U.S. and international cable providers, Midco will deliver a 10G platform. 10G provides fast symmetrical speeds, low latency, unmatched reliability, extra compute capabilities and rock-solid security for the broadest range of customers.
Rural Internet: Focused on helping to close the digital divide in rural America, Midco Rural Internet uses fixed wireless technology to help customers stay connected no matter where they live.
“Winning this award from J.D. Power is such an honor,” said CEO & Chair Pat McAdaragh. “We’re so very grateful for our customers, and it feels good to know they appreciate us. This award is the result of the team’s dedication and hard work. I’m so proud of them, and I’m thankful to be part of this award-winning team.”
The J.D. Power findings include responses from more than 22,000 customers that currently have wireline internet service. The study measures overall satisfaction with internet service providers based on five factors: performance & reliability; cost of service; communications & promotions; billing & payment; and customer care. The study was fielded from November 2021 through August 2022. The North Central region includes Michigan, Minnesota, Nebraska, North Dakota, Illinois, Indiana, Iowa, Ohio, South Dakota and Wisconsin.