Managing Devices | Midco Wi-Fi Support

Managing Devices

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You can set content access restrictions, device freeze schedules and more – at the device level.

Open the Midco Wi-Fi app. From the Home screen, select the People tab on the navigation bar. Switch over to the Devices tab. You can also bring up the specific device detail screen by tapping the device within a Person Profile.

From the device detail screen, you can:

  • View how it is connected to the network.
  • Check the connection quality to the equipment.
  • View the password being used, who is using it and where it’s assigned.
  • View bandwidth usage.
  • Manage Online Protection, Content Access and Adblocking.
  • View MAC and assigned IP addresses.

Tapping the three dots in the top-right corner gives you the option to:

  • Rename the device.
  • Change the person assignment.
  • Change the room assignment.


Device Data Usage

Data consumption for a device can be found on the Home screen under Adapt. Select View all under Most active device to get basic information and see your most active devices.


Account Data Usage

Account data consumption can be found on the Home screen under Adapt. Select View all under Most active device. From here, you can see data consumption for your account by download and upload for the last 24 hours, seven days or 30 days.


Add Device Through 2.4 GHz Network

Some devices that do not have a user interface or screen, like security cameras or smart bulbs, only connect to a 2.4 GHz Wi-Fi connection. Things like your phone and computer most likely run on a 5 GHz connection, which allows for faster speeds and a more stable experience. To set up these devices that run on a 2.4 GHz band, you need an app on a phone or tablet that is also connected to the same 2.4 GHz Wi-Fi network.

You can use the IoT Onboarding Mode to temporarily steer your phone or tablet to that 2.4 GHz network.

  1. Tap the People icon found in the lower center of the main Midco Wi-Fi app screen.
  2. Tap Devices.
  3. Tap on the device to steer to the 2.4 GHz network.
  4. Tap on IoT Onboarding Mode.

The device will connect to the 2.4 GHz network for 60 minutes so you can complete the setup.

If you finish setting up before the 60 minutes is up, you can disable the IoT Onboarding Mode by tapping Disable in the app.