Check Ethernet Cables
Having your cables incorrectly connected to your optical network unit (ONU) or wireless gateway (or router) can impact your fiber internet speed and performance.
- Check that all Ethernet (or network) cables click into place tightly at the back of your equipment.
- Check each cable connection one at a time to make sure each one is connected properly. (Don’t unplug them all at once. Do one at a time, so you don’t have to remember where each cable is supposed to connect.)
- Confirm there are not damaged cables or cables that have tight bends in them. If any cables are damaged, they should be replaced.
- If you have a Midco-provided ONU and wireless gateway, contact us to get a new cable.
- If you own your router, a network cable can be purchased from any electronics retailer.
Check Your Wi-Fi
If your wireless devices aren’t connected properly to your Wi-Fi, it may cause problems with your fiber internet speeds and your ability to access the internet. Follow the steps below for your specific wireless device to try to resolve any network connection issues.
- On your Android device’s home screen, tap the Apps icon.
- Swipe to locate and tap Settings.
- Locate Wi-Fi, and tap the on button to turn the Wi-Fi off.
- Once the off displays, tap it to turn on the Wi-Fi.
You’ll know you’re connected when Connected displays under your wireless network name.
To return to the home screen, tap the Home icon.
Need help from the device manufacturer? Contact your cellular provider or the device manufacturer. Here’s how to contact some common Android device manufacturers:
- On your Home screen, tap the Settings app and then Wi-Fi.
- Toggle Wi-Fi from on to off.
- Toggle Wi-Fi back from off to on.
You’ll know you’re connected when there’s a checkmark next to your wireless network name and a Wi-Fi symbol at the top of your screen.
To return to the home screen, press the Home button, or if you have a newer iPhone, swipe up.
Need help from the device manufacturer? Contact Apple at 1.800.275.2273, or go to Apple online support.
- Select the Windows button and then Control Panel.
- Choose Network and Internet and then Network Share Center.
- Select Troubleshoot Problems.
- Click Network Adapter, and follow the prompts through the troubleshooting assistant.
Need help from the device manufacturer? Go to Microsoft online support.