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Reboot Cable Box

Reset Cable Box

Like your computer, smartphone and other tech, cable boxes need periodic resets, too, because things can go wrong from time to time. Your cable box is like a computer. It has a CPU, memory and local storage – all running on an operating system. Rebooting helps clear out outdated or invalid network information – and reset your system after firmware or software updates. 

Manual Cable Box Reboot

You can perform a manual reboot or power cycle for any piece of Midco cable equipment.

  1. Unplug the power cord from the back of your cable box or at the wall outlet for 15 seconds. 
  2. Reconnect the power. 

During and After Reboot

  • TiVo equipment: Your DVR can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot. If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.
  • Other cable boxes: Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
    • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels. 
    • DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.

Rebooting your TiVo equipment varies based on your on-screen guide. (See which TiVo Experience you have.)

Note: Rebooting will not affect your show recordings, OnePass™ or WishList® searches, TiVo Suggestions or parental controls.

Newer TiVo Experience

This information is for customers using the newer TiVo® Experience.1 

  1. Press the TiVo button on your remote to access the Home screen. Choose the Menu icon.
  2. Select Help and then Tips & Troubleshooting.
  3. Select Restart Box to shut down your TiVo DVR and start it up again.

During and After Reboot

  • Your TiVo DVR can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot. If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.
  • If you still can’t access your TiVo on-screen guide, we recommend you follow the steps on this page for a Manual Cable Box Reset.
Classic TiVo Experience

This information is for customers using the classic TiVo® Experience.1 

  1. Go to the TiVo Central screen, and select Settings & Messages.
  2. Go to Menu, and select Settings & Messages.
  3. Choose Help and then Restart or reset system.
  4. Select Restart the TiVo Box.
  5. As a safety measure, press the Thumbs Down button three times, and then press the Enter button. 

During and After Reboot

  • Your TiVo DVR can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot. If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.

If you still can’t access your TiVo on-screen guide, we recommend you follow the steps on this page for a Manual Cable Box Reset. 

Use these steps to reboot your cable TV equipment if you have an HD or standard digital adapter, DVR, or HD or standard digital receiver. Note: These remote reset options are not available for TiVo equipment.

While we offer these options, we recommend that you’re near the cable TV box to confirm it powers off after the reset signal has been sent. If the equipment does not power off within a few minutes, we suggest trying to reset the cable box by unplugging the power cord.

My Account

To reset non-TiVo cable boxes in My Account online:

  1. Log in to My Account.
  2. In the Services section next to Cable TV, click Manage.
  3. Locate the specific equipment you want to reset.
    • Match the equipment manufacturer, model and serial number information online to the back of your cable box.
  4. Click Reboot Equipment to reset a specific piece of equipment.

During and After Reboot

  • Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
  • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels. 

DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.

My Account App

To reset non-TiVo cable boxes in the My Account app:

  1. Open the Midco My Account app on your device and log in. 
  2. Select Services from the bottom menu, and choose Cable TV.
  3. Tap the Reset My Equipment button. 

During and After Reboot

  • Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
  • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels. 
  • DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.
By Phone

To reset non-TiVo cable boxes over the phone:

  1. Call 1.800.888.1300.
  2. Follow the prompts to reset your cable box.

During and After Reboot

  • Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
  • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels. 
  • DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.