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Video & Audio Issues

Video & Audio Issues

If your channels aren’t displaying properly, your TV isn’t playing audio back quite right, check out these tips to help solve a variety of common video and audio issues.

Need other help?

If you have no sound, most often, this can be resolved simply with your remote.

  1. Check the mute button on your remote to see if it is on.
  2. Press the Mute button to unmute the audio.

If you hear the wrong language for your audio, press the LANG button on your remote to toggle between language options, and select the language you prefer.

Many times, video tiling can be resolved with one of these methods:

  • Check physical connections to the power outlet for your cable box. Tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
  • Reboot your Midco cable box by unplugging it for 15 seconds and plugging it back in – or by using any of our other reboot options.

Often, channels don’t come in properly if the wrong input is selected on a remote – or because of a cable signal interruption. It’s important to confirm if services are working on all TVs connected to Midco cable TV. If the issue is on all TVs, check to see if there’s a service or sun outage in your area. If a single TV is affected, follow these steps.

  1. Confirm your TV and cable box are both powered on.
  2. Check which input or source is selected on your TV. Your TV can connect to multiple media devices through HDMI and other inputs.
    • When you turn on a TV, the input may display in the corner of your screen.
    • You may need to press the input or source button on your remote repeatedly, or use the arrow buttons on the remote to select the proper input type.
    • When your cable TV equipment is plugged into an HDMI port, be sure to select the corresponding HDMI port from the input list.
  3. Check physical connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
  4. Resetting your cable TV equipment can also help clear up some channel issues if they still exist. Reset your cable TV equipment.

If your TV’s picture doesn’t look quite right, you’re likely watching standard-definition programming on an HDTV.

HD programming shows at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen.

Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal.