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Error Codes

Common Error Codes

If you’re seeing an error code on your TV, check out this list of common codes to help troubleshoot your issue.

Equipment types: DVRs and digital receivers

This error is usually due to a signal issue or coaxial cable connected to the wrong port on the cable box.

To troubleshoot this error:

  1. Check if the error displays on all TVs in your home connected to Midco cable equipment. If yes, your home may be experiencing a service outage.
  2. If the issue is occurring on just one TV, check physical connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
    • Confirm the coax cable goes from the cable outlet to Cable In on the box.
  3. Reboot your cable box.

This error either means that your cable box is set to a channel not currently in your cable package or that your equipment needs an authorization signal sent to it.

  1. First confirm this channel is in your cable package.
    • You can see what channels are included in your cable package on the Midco channel lineups page. Enter your Zip Code, and click Go. Click the plus symbols to expand the packages for a complete list of channels in that package.
    • You can also see what cable package you are current subscribed to and what channels are included by logging into My Account, then in the Services section next to Cable TV, click Manage. Under Popular Topics, click View Channel Lineup.
  2. If you already subscribe to this channel, check and tighten coax cable connectors to confirm your equipment is properly connected.
  3. If you have an HD Digital Adapter, you can try activating your equipment by entering your cable box serial number in the field below and select Activate Now. The Serial Number for HD Digital Adapter equipment will begin with EVY or EVW.
Required

Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

  • If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
  • If there’s an on-screen error message, refer to our list of common error codes.
  • If issues persist or your light isn’t solid green after 15 minutes, contact us.

If you have a DVR, Digital Receiver  or HD Digital Receiver, or if these steps don’t resolve your issues, please contact us so we can help.

Equipment type: TiVo® DVR

This error displays an unauthorized channel messaging, usually meaning you’ve selected a channel that’s not included in your cable TV package. 

To troubleshoot this error:

  1. Check to make sure the channel is part of your cable package.
  2. Reboot your cable box.

 

Equipment type: TiVo® DVR

This error is usually due to a signal issue or coaxial cable connected to the wrong port on the cable box. To troubleshoot this error:

  1. Check if the error displays on all TVs in your home connected to Midco cable equipment. If yes, your home may be experiencing a service outage.
  2. If the issue is occurring on just one TV, check physical connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
    • Confirm the coax cable goes from the cable outlet to Cable In on the box.
  3. Reboot your cable box.

Equipment type: HD digital adapters

This error displays if your cable box is not activated for Midco service.

To troubleshoot this error:

  1. Activate your digital adapter online (under the self-install section).
  2. If you still experience issues after trying to active, contact us.

Equipment type: HD digital adapters

This error can display if there’s a signal issue, if your coaxial cable is connected to the wrong port on the cable box, or if you’ve selected a TV channel that isn’t airing any content (meaning the channel is off air).

To troubleshoot this error:

  1. Check if the error displays on all TVs in your home connected to Midco cable equipment. If yes, your home may be experiencing a service outage.
  2. If the issue is occurring on just one TV, check physical connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced. We’re happy to provide a new cable at any of our Customer Experience Centers.
    • Confirm the coax cable goes from the cable outlet to Cable In on the box.
  3. Reboot your cable box.
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