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Internet Support


How do I reboot my modem?

You may periodically need to reset your modem to clear outdated or invalid network information, which may help the modem process information more quickly – similar to why it’s recommended that you restart your computer or other devices from time to time.

 

 To manually reboot your cable modem:
  1. Unplug the small, black power cord from the back of the modem.
  2. Check the front of the modem to ensure that all the lights have turned off.
  3. After 30 seconds, plug in the modem.
  4. Wait for modem lights to be fully lit (not blinking).
  5. If you have a router connected, reboot that equipment as well.
  6. Once power is restored, wait five minutes for the modem to come back online. Test the connection again by attempting to access a public website such as Midco.com.

 

To reboot your modem through My Account:
  1. Log in to My Account
  2. Go to Internet
  3. Under your modem equipment, select Reboot Modem
  4. Wait up to five minutes for the modem to come back online. Test the connection again by attempting to access a public website such as Midco.com.

 

To reboot your modem through the My Account App:
  1. Log in to your account in the app. 
  2. Select Services from the bottom menu.
  3. Choose Internet.
  4. Tap Reset My Equipment.
  5. Wait up to five minutes for the modem to come back online, and then test the connection again. 

 

If you need assistance, please contact us