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Internet Support


How do I get the speed capabilities available with DOCSIS 3.0 technology?

We strongly recommend DOCSIS 3.0 modems to provide the speed and capacity when you need it. Whether your devices are connected to the modem wired or wirelessly, it’s best to make sure they’re using the most up-to-date hardware and software.

Older computers, tablets, phones and other devices were not all built to handle the speeds that DOCSIS 3.0 can provide. Consult with your device manufacturer to determine the speed capabilities of your specific devices.

For our Midco Xstream® Gig internet package – available to many customers in 2017 – you will need the new DOCSIS 3.1 modem.