Need help with your MidcoTV service? This page includes general troubleshooting tips, so you can get back to watching and enjoying MidcoTV entertainment as soon as possible.
All electronics need periodic resets, as things can go wrong from time to time. Rebooting your MidcoTV receiver helps clear out outdated or invalid network information and reset your system after firmware or software updates.
- Unplug the power cord from the back of your MidcoTV receiver or at the wall outlet for 15 seconds.
- Reconnect the power.
Your equipment can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot. If a recording is in progress when you reboot, the recording will resume when the receiver restarts.
Still having issues? Since MidcoTV is delivered via your internet, it may be a problem with your modem.
Video and Audio Issues
If your channels aren't displaying properly or your TV's sound isn't quite right, check out these tips to help solve common video and audio issues.
If you have no sound, most often, this can be resolved simply with your remote.
- Check the mute button on your remote to see if it is on.
- Press the Mute button to unmute your audio.
Often, channels don't come in properly if the wrong input is selected on a remote — or because a signal interruption. It's important to confrim if services are working on all TV's connected to Midco services. If the issue is on all TVs, check to see if there’s a service or sun outage in your area. If a single TV is affected, follow these steps.
- Confirm your TV and MidcoTV receiver are both powered on.
- Check which input or source is selected on your TV. Your TV can connect to multiple media devices through HDMI and other inputs.
- When you turn on a TV, the input may display in the corner of your screen.
- You may need to press the input or source button on your TV remote repeatedly, or use the arrow buttons on the remote to select the proper input type.
- Be sure to select the corresponding HDMI port from the input list.
- Resetting your MidcoTV equipment can also help clear up some channel issues if they still exist. Unplug your receiver for 15 seconds to reboot it.
If your TV's picture doesn't quite right, you're likely watching standard-definition programming on an HDTV.
HD programming shows at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen.
Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal.
This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.